How can we help?
Email support@embrasure.ai about setup, sources, syncs, queries, Ember in Slack, or billing. Most error messages also have a documented fix below.
Include in your email
- Your workspace name.
- What happened, and when it started.
- The exact error message, or a query ID.
- Leave out passwords, API keys, and access tokens.
Fix a common problem
Each guide lists the messages Embrasure shows and what to do about them.
Setup and sign-inSign-in emails, unfinished setup, and the role needed to connect a source.Ember in SlackEmber not replying, Slack app approval, and shared channels.Source connectionsAuthentication, firewalls, SSL, and missing schemas or tables.SyncsFailing or stalled ingestion, full resyncs, and oversized rows.QueriesMissing tables, timeouts, scan limits, and SQL dialect.MCP, CLI, and tokensExpired tokens, missing scopes, and role errors.Plans and limitsAI credits, query scan allowance, and source or storage limits.
Requests that need our team
Workspace owners and admins manage members, roles, and sources in Settings. Email us for these instead.
Recover a locked accountIf you’ve lost your authenticator and your recovery codes, we verify account ownership before resetting two-factor authentication. The reset signs you out everywhere.Move Ember to another adminThe admin who connected Slack left the workspace or lost the admin role.Change your planPlan, usage, and invoices are in Settings → Billing. Email us when the change you need isn’t offered there.Raise a usage quotaA 429 error with a workspace quota code means your workspace reached a custom quota.
Other contacts
SecurityReport a vulnerability or request a security review.PrivacyAsk about your data or make a privacy request.LegalAgreements and legal notices.Confidential reportingRaise a security, privacy, compliance, or ethics concern.SalesPlan Embrasure Enterprise alongside your Snowflake or BigQuery warehouse.