Terms of Service.

Embrasure provides a hosted data warehouse, source connectors, a data catalog, SQL and dashboard tools, and AI agents, together with the websites, APIs, MCP endpoints, command-line tools, and documentation we make available (the “Service”).

We improve the Service continuously, so features may be added, changed, or removed. We will give reasonable advance notice before removing a material feature of a paid plan.

Embrasure is in public beta. During the beta, the Service may change, be interrupted, or lose data or functionality, sometimes without notice. We do not offer an availability target, service level, or service credits for the beta unless a signed agreement says otherwise. Keep your own copy of any data you cannot afford to lose; your source systems remain the system of record.

To keep the Service available to everyone, we set rate limits and usage limits on requests, queries, storage, connectors, and AI usage, and we may change them during the beta. We may also review new accounts before granting access. We will tell you about material changes that affect a paid plan as described in “Plans, fees, and payment” below.

The Service is for business use. Each user must be at least 18 years old and provide accurate account information. You are responsible for the users you invite, the roles you grant them, the credentials they use, and all activity in your workspaces. Tell us promptly at security@embrasure.ai if you believe an account or credential has been compromised.

You keep all rights to the data you connect, upload, or create in the Service, including warehouse contents, prompts, and outputs (“Customer Data”). You grant Embrasure a limited license to host, copy, process, and transmit Customer Data only to provide, secure, and support the Service, and as you direct.

We do not sell Customer Data, and we do not use it to train AI models. We may use aggregated, de-identified information about how the Service is used to operate and improve it.

You are responsible for having the rights and consents needed to connect each data source and to have Embrasure process its data. Our Data Processing Addendum applies when we process personal data on your behalf, and our Privacy Policy explains how we handle personal information.

Embrasure uses AI models to answer questions, write and run SQL, build dashboards and models, and summarize data. AI output is generated automatically and can be inaccurate, incomplete, or out of date, even when it cites data from your sources. Review output before you rely on it, and do not treat it as legal, financial, medical, or other professional advice. You are responsible for the decisions you make and the actions you approve based on it.

As between you and Embrasure, output generated for your workspace is Customer Data. Other customers may receive similar output. The model providers that process inputs and outputs are listed on our Subprocessors page.

Some features are labeled beta, preview, early access, or similar. They are provided as is, may change or be discontinued at any time, may have reduced reliability or support, and are not covered by any uptime target or service level. Use them with that in mind.

You agree not to, and not to let anyone else:

• Circumvent workspace isolation, security controls, or usage limits, or access another customer's data.
• Connect data sources or provide data you are not authorized to share with Embrasure.
• Use the Service to break the law, infringe others' rights, or send malware or spam.
• Overload or disrupt the Service, including through denial-of-service attacks or abusive automated traffic.
• Resell or provide the Service to third parties as a standalone offering without a written agreement with us.
• Connect protected health information unless your workspace has an approved configuration and a signed business associate agreement with Embrasure.
• Use the Service in violation of U.S. or other applicable export control and sanctions laws.

The Service connects to systems you choose, such as databases, business applications, Slack, GitHub, and Google. You authorize Embrasure to access them with the credentials and permissions you provide. Your use of those systems is governed by your agreements with their providers, and we are not responsible for them.

Free plan. The Free plan has no charge and includes the usage allowances shown on our Pricing page. We may change Free plan allowances with reasonable notice.

Paid plans. Paid plans are billed per workspace, monthly in advance, in U.S. dollars, through our payment processor, Stripe. Subscriptions renew automatically each month until cancelled. You authorize us to charge your payment method for each renewal.

Usage allowances. Each plan includes allowances, such as connected sources, managed storage, data scanned by queries, and AI credits. When an allowance is reached, actions that use it pause until the next billing period or until you upgrade. We do not charge automatic overage fees. Rate limits that protect the Service apply on every plan.

Cancellation. You can cancel at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period, after which the workspace moves to the Free plan. Fees already paid are not refundable, including for partial periods, except where the law requires otherwise.

Failed payments. If a payment fails, the workspace uses Free plan allowances until the balance is paid. If it remains unpaid, we may suspend paid features after giving notice.

Taxes. Fees do not include taxes. You are responsible for applicable sales, use, value-added, and similar taxes, other than taxes on Embrasure's income.

Price changes. We will give at least 30 days' notice before a price increase. It takes effect at your next renewal after the notice period, and you may cancel before then.

While Embrasure is in public beta, it has no availability target. Service credits apply only under a signed service level agreement. We will publish any availability target for general availability before it applies to your workspace. Current status is published on our status page, and support is available at support@embrasure.ai.

We may suspend access to all or part of the Service if we reasonably believe it is needed to address a security risk, a violation of these Terms, unpaid fees, or a legal requirement. We will give notice when practical, limit the suspension to what is needed, and restore access once the issue is resolved.

Each party will protect the other's non-public business, technical, and financial information, including Customer Data, with at least reasonable care, and use it only to perform under these Terms. This does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed, or is rightfully received from a third party. A party may disclose confidential information when required by law, after giving notice where legally permitted.

Embrasure and its licensors own the Service, including its software, models we build, and documentation. These Terms do not transfer ownership of either party's intellectual property. If you send us suggestions or feedback, we may use them without obligation to you. We will not use your name or logo publicly without your permission.

These Terms apply while you use the Service. You may stop using it and cancel at any time. Either party may terminate for a material breach that the other party does not cure within 30 days of written notice. We may end a Free plan workspace with 30 days' notice.

When a workspace ends, access stops. Export any data you need before then. We delete or de-identify Customer Data within 30 days, as described in our Privacy Policy, except copies that remain in backups until they expire or that we must keep by law. Sections that by their nature should survive termination, including fees owed, confidentiality, disclaimers, limitation of liability, indemnification, and governing law, survive.

Except as expressly stated in these Terms, the Service, including AI output and beta features, is provided “as is” and “as available.” To the maximum extent permitted by law, Embrasure disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement, and does not warrant that the Service will be uninterrupted, error-free, or that output will be accurate.

You will defend Embrasure against third-party claims arising from Customer Data or from your use of the Service in violation of these Terms or the law, and pay the resulting damages, costs, and reasonable attorneys' fees finally awarded or agreed in settlement. Embrasure will notify you promptly of a claim, let you control its defense, and provide reasonable cooperation.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of their possibility.

Each party's total liability arising out of or relating to these Terms is limited to the greater of the fees you paid Embrasure in the 12 months before the event giving rise to the claim, or $100. These limits do not apply to your payment obligations, your indemnification obligations, or your breach of the acceptable use terms.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and each party consents to their jurisdiction. Either party may seek injunctive relief in any court of competent jurisdiction to protect its confidential information or intellectual property. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

We may update these Terms. For material changes, we will notify workspace owners by email or in the product at least 30 days before the change takes effect, unless a shorter period is required by law or the change only covers a new feature. Continuing to use the Service after a change takes effect means you accept the updated Terms.

Neither party may assign these Terms without the other's consent, except to a successor in a merger, acquisition, or sale of substantially all of its assets. Neither party is liable for delays caused by events beyond its reasonable control. The parties are independent contractors. If a provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver. These Terms, together with the Data Processing Addendum and any order form, are the entire agreement between the parties about the Service.

We send notices to the email address of the workspace owner. Send legal notices to legal@embrasure.ai.